Shipping and returns

Order before 16:00 and your order will be shipped the same day. Because of this, you can expect your order within 1-3 working days in Europe. The exact day of arrival of your order depends on the postal service. If you're living in Amsterdam, we guarantee next day delivery! (Monday-Saturday).

Shipping costs

Enjoy free shipping on orders above €100 in The Netherlands. You can also pick up your order for free in store during opening hours. For the other regions, please find shipping costs below. 

Region

Shipping cost

Netherlands

€ 4,95

Belgium, Germany, Luxembourg

€ 7,95

Austria, Italy, United Kingdom, Estland, France, Hungary, Czech Republic, Poland, Romania, Slovenia, Slovakia

€ 14,95

Denmark, Sweden, Spain, Portugal, Ireland, Greece, Croatia, Bulgaria

€ 19,95

Finland, Norway, United States

€ 34,95

 

Returns

If you are not satisfied with your purchase, you have 14 days to return your order to PARQUE. You can either return or exchange your package for free in PARQUE during opening hours, or send the package back to the store.

Please find the return form with your order. In case you’ve lost it, send us an email and we will send you a new one. Only returns with a return form attached to it can be processed. Refunds will be processed within 5 working days after we receive your return. If your return does not meet the conditions listed, the package will be sent back to you. When your return has been accepted, your refund will be issued. Original shipping charges are non refundable.

Returned items must be unused and in original condition with the price tags attached. 

We advice you to send a trackable package. It’s your responsibility until it reaches us. We can’t be held responsible for any delays, missing items or damage.

Upon arrival, please carefully check your items. In the unusual case you would receive a faulty/damaged item, we would like to ask you to take pictures of the packaging and the damage and send us an email to [email protected]. We will contact you asap after reading your email to find the best solution. The shipping costs and costs made for return shipment of faulty/damaged items are refundable.

 

We are happy to help you personally if you have any questions. Feel free to contact us at via [email protected]